Prepared for review, not yet adopted or publication-ready. Operator details, service checks and contact mailbox activation remain outstanding.
These draft terms describe the intended relationship between Axocana’s operator and people using its companion app and website. Axocana brings together a virtual Sirius, a freshwater world and access to real-aquarium content where available. These terms are not yet adopted and do not create a contract through this private preview.
1. Operator and scope
Axocana is the product name. The contracting operator’s legal name, address and status must be confirmed before these terms take effect. No registered company, incorporation details or governing jurisdiction are asserted here. The designated support address is support@axocana.com; activation is still pending.
The Privacy Policy explains personal information. Store terms also apply to purchases made through Apple or Google. Any mandatory consumer protections in your country continue to apply; these terms do not replace them.
2. Eligibility and accounts
The current intended audience is 13 and over, subject to final age and territory approval before launch. If you are below the age at which you can agree to these terms or make purchases yourself, a parent or guardian must authorise your use as required by local law. This does not permit access below Axocana’s eventual minimum age.
You may begin with a guest account. Linking and verifying an email preserves that journey and provides a recovery route. An unlinked guest account may become inaccessible after signing out, reinstalling or changing devices. Recovering a different account switches journeys; it does not merge balances or progress.
Use an email account you control, keep verification codes private and do not access another person’s account without permission. Tell support about suspected unauthorised access when the contact route is active. You are not automatically responsible for every unauthorised act simply because it occurred on your account.
3. Using Axocana responsibly
Use the app for personal enjoyment within its intended features. Do not use it to harass, threaten, exploit or impersonate others; submit unlawful material; expose another person’s private information; infringe intellectual property; introduce malicious code; evade security or purchase controls; or manipulate rewards, transactions or service capacity.
Do not sell accounts or virtual currency, or use automated access that interferes with the service or other users. Nothing here prevents lawful security research, interoperability or other activity that cannot legally be restricted. Report a suspected fault privately without accessing other users’ information.
4. Virtual Sirius and AI limitations
Virtual Sirius is an AI character, not the real animal speaking and not a human adviser. Replies can be inaccurate, incomplete or unsuitable. Verify anything important independently. Chat, memories and library content are not medical, mental-health, legal, financial or veterinary advice.
Axocana is not an emergency or crisis service. If someone is in immediate danger, contact local emergency services or a trusted person able to help. Safety checks cannot guarantee that every harmful response is prevented.
AI chat is optional and requires the sharing described in the Privacy Policy. You can turn it off through AI privacy. Do not submit secrets or information you are not entitled to share. Saved memories may misunderstand you; use the available review and removal controls.
5. AxoCoins and virtual items
Where offered, AxoCoins and virtual furniture, decorations, outfits, badges, creatures or other items allow use within Axocana. They are digital features, not deposits, investments or ownership of real animals. They have no cash-redemption or transfer right unless expressly offered or required by law.
An offer should show what you receive, the price and any relevant limitations before you confirm it. Delivery is subject to successful purchase verification. The current catalogue provides for credited AxoCoins not to expire; this does not promise that the service will operate forever or remove remedies if purchased content is faulty.
Items, progression and access can depend on the account holding them. Deleting that account removes access to its journey and virtual holdings, subject to statutory rights and any verified store restoration options. Store restoration does not automatically recreate an erased account or spent consumables.
6. Payments, memberships and renewals
Features may include one-time purchases and, where enabled, monthly or annual Sirius Inner Circle subscriptions. Availability depends on the store, region and released build. The offer and store confirmation must identify the actual price, billing period, included benefits and whether a charge recurs. No free trial is promised by these terms.
Apple or Google processes payment, and RevenueCat helps verify access. Recurring subscriptions renew under the terms shown by the store unless cancelled in time through that store. Review the confirmation screen before authorising payment. Store account controls can help a parent or guardian manage purchases.
Support Sirius purchases support the app and its operation; they are not presented as charitable donations, tax-deductible gifts or a purchase of a particular animal. They do not guarantee a creature’s lifespan, a personal naming right or a particular camera sighting.
7. Cancellation, refunds and purchase problems
Manage renewal through Apple subscriptions or Google Play subscriptions. Deleting the app or your Axocana account does not cancel a store subscription. Cancellation normally affects future renewal; the store shows when access ends.
For a refund, use Apple’s refund process or Google Play’s refund guidance, as appropriate. Support can help investigate missing items or incorrect access once the mailbox is active. Do not repeatedly repurchase an item while a transaction is pending.
Refund eligibility and any cancellation period depend on applicable law, the product and store process. These terms do not impose a blanket “no refunds” rule or waive rights concerning defective or misdescribed digital content. Any loss of a statutory cancellation right for immediate digital delivery must follow the legally required consent and acknowledgement process, not be assumed from opening the app.
A verified refund or reversed payment may require correction of the corresponding entitlement or credit. Disputed adjustments should be explained and open to review; they do not justify taking unrelated purchases without a proper basis.
8. Ownership and your content
The app, brand, artwork, software and other supplied content belong to their respective rights holders. You receive permission to use the service and its digital features for personal purposes, subject to these terms and any rights the law grants you. You do not receive ownership of the Axocana brand or its underlying assets.
You retain any rights you hold in messages, profile text and other material you supply. You grant only the permission needed to host, process, display and transmit that material to operate the features you choose, including AI processing and optional public recognition. This is not a licence to publish private chats in advertising. Retention and deletion are governed by the Privacy Policy and applicable law.
Only submit material you are entitled to use. AI outputs may resemble other outputs and are not guaranteed to be unique or suitable for a particular use. Suggestions voluntarily submitted for review may inform product improvements without creating an obligation to implement them or pay for them.
9. Availability, cameras and changes
Axocana depends on devices, networks, service providers and maintenance. Features may be interrupted or unavailable. Aquarium cameras also depend on equipment, connectivity and animal welfare; Sirius may be hidden, resting or outside a camera’s view. No uninterrupted 24/7 access or particular animal behaviour is guaranteed.
The reviewed app still contains camera preparation screens. A working live feed and its provider must be verified before launch claims can be relied on. Future realms and announced ideas are plans unless a specific offer makes them part of something you buy.
The operator may need reasonable changes for security, legal obligations, technical maintenance or development. Material changes affecting paid access should be explained in advance where practicable, with any cancellation, refund or other remedy required by law. These terms do not permit arbitrary removal of paid benefits without regard to consumer rights.
10. Suspension, termination and deletion
Access may need to be restricted for serious misuse, fraud, security threats or legal requirements. Restrictions should be proportionate, with reasons and an opportunity to seek review unless doing so would create a security risk or be prohibited. Minor issues should not automatically lead to permanent account loss.
You can stop using the service and request account deletion through the routes on Account & Data Deletion. Subscription cancellation is separate. Ending access does not erase an accrued right to a refund, a complaint or another legal remedy. If the service closes, the operator must address notice, remaining paid access and applicable data and consumer obligations.
11. Responsibility and disputes
The operator remains responsible for obligations that cannot lawfully be excluded, including applicable duties to provide digital content and services with required care and quality. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or other liability the law does not permit to be excluded.
For personal use, responsibility for loss should reflect the breach, reasonable foreseeability and applicable law. Axocana is not offered as a business service; business-loss treatment must not reduce mandatory consumer protections. No arbitrary monetary liability cap, compulsory arbitration clause or class-action waiver is imposed in this draft.
Please raise a dispute through support so it can be investigated. You remain free to use applicable consumer bodies, regulators and courts. Governing law and any permissible court wording must be settled after the operator and launch territories are confirmed; no exclusive foreign forum is selected here.
12. Updates and contact
Final terms must identify their effective date and explain significant changes before they apply, with agreement where required. Changes should not retrospectively remove rights relating to an earlier purchase. If a provision is unenforceable, the rest applies only to the extent the law permits.
Use Support & Contact for practical help and Privacy Policy for data matters. The designated addresses remain pending activation during this review.
